Shipping policy
Last updated: 17 August 2026
At Vellora, we aim to provide a straightforward and transparent delivery service to customers in the United Kingdom.
Delivery Area
We currently deliver to addresses within the United Kingdom.
Some remote or restricted locations may have different delivery arrangements or delivery times. Any applicable delivery information will be communicated to the customer before or after the order is placed.
Order Processing
Orders are processed within 1–2 working days.
Orders are processed on working days. Orders placed on weekends or UK public holidays may begin processing on the next working day.
Delivery Time
Our estimated delivery time is 3–5 working days after the order has been processed.
Delivery estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery Cost
Standard delivery costs [FREE DELIVERY].
Any applicable delivery charge will be clearly displayed during checkout before payment is completed.
Tracking
Where tracking is available, tracking information will be provided to the customer using the contact details supplied when placing the order.
Customers should ensure that their delivery address and contact information are accurate before completing an order.
Delays
Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including carrier delays, severe weather, public holidays or other unforeseen events.
If a significant delivery issue occurs, please contact us at:
support@vellora.co.uk
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible so that we can determine the appropriate next steps.
Delivery Questions
If you have any questions about delivery, please contact:
Vellora
427 Saint Richard's Road
Deal, England
CT14 9LH
United Kingdom
Telephone: +44 78 3598 6571
Email: support@vellora.co.uk