Frequently Asked Questions

What does Vellora sell?

Vellora offers women's fashion, including mini dresses, midi dresses, maxi dresses and women's bags.

Where does Vellora deliver?

We currently deliver to addresses within the United Kingdom.

How long does delivery take?

Please see our Shipping Policy for the current processing and delivery estimates.

How can I contact Vellora?

You can contact us by email at support@vellora.co.uk or telephone +44 78 3598 6571.

Can I return an item?

Customers generally have a statutory right to cancel qualifying online purchases within 14 days of receiving the goods.

Please read our Returns & Refund Policy before sending an item back.

Can I try a dress on before returning it?

Customers may generally handle clothing as reasonably necessary to assess its nature, characteristics and functionality, similar to what would be possible in a shop.

Please ensure that returned clothing is not unnecessarily worn, washed, damaged or stained.

How will I receive my refund?

Refunds are generally made using the original payment method, unless another arrangement has been agreed.

What if my order arrives damaged?

Contact us as soon as reasonably possible with your order number and, where appropriate, photographs showing the issue.

What if I receive the wrong item?

Please contact customer service as soon as possible so that we can investigate and provide an appropriate resolution.

Do you sell genuine branded products?

Product descriptions should accurately identify the brand or manufacturer where applicable. Vellora does not claim to be an authorised reseller of a brand unless it actually has that authorisation.

How can I track my order?

Where tracking is available, tracking details will be provided after dispatch.

What if I have another question?

Contact our customer service team:

support@vellora.co.uk

+44 78 3598 6571