Complaints Policy

At Vellora, we aim to provide a high standard of customer service.

If you are dissatisfied with a product, order, delivery or service, please contact us so that we can investigate the matter.

How to Make a Complaint

Please contact:

Email: support@vellora.co.uk

or

Telephone: +44 78 3598 6571

You should provide:

• Your name.
• Order number, if applicable.
• A description of the issue.
• Any relevant photographs or supporting information.

We will review your complaint and respond as soon as reasonably possible.

We aim to handle complaints fairly, professionally and transparently.

Making a complaint does not affect any statutory rights you may have under applicable consumer law.