Privacy policy

Last updated: 17 August 2026

Vellora respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how it may be shared and the rights you may have regarding your personal information.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order information
  • Payment-related information required to process transactions
  • Account information if you create an account
  • Customer service communications
  • Information you provide when contacting us
  • Technical information relating to your use of our website

We do not need your full payment card details where payment is processed securely by an external payment provider.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.
  • Arrange delivery.
  • Process payments.
  • Handle returns, refunds and exchanges.
  • Respond to customer enquiries.
  • Provide customer service.
  • Send transactional communications.
  • Maintain and improve our website.
  • Detect and prevent fraud, abuse and security incidents.
  • Meet legal and regulatory obligations.
  • Send marketing communications where we have an appropriate legal basis to do so.

3. Payment Providers

Payments may be processed by third-party payment providers.

Payment providers may process personal and transaction information in accordance with their own privacy policies and applicable legal requirements.

4. Delivery Providers

We may share relevant delivery information with carriers and fulfilment providers where necessary to deliver your order.

5. Shopify and Service Providers

Our online store may use Shopify and other technology or service providers to operate the website, process orders, manage payments, provide customer support, analyse website activity and perform other necessary business functions.

These providers may process personal information on our behalf or as independent controllers, depending on the service.

6. Marketing

If you subscribe to marketing communications, we may use your contact information to send information about products, promotions and updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option in a marketing email or contacting us.

7. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the operation and security of the website. Other cookies may be used for analytics, functionality or marketing purposes.

Where required, we will ask for your consent before using non-essential cookies.

For further information, please see our Cookie Policy.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, handling returns, maintaining business records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to personal information.
  • Request correction of inaccurate information.
  • Request deletion where applicable.
  • Object to certain processing.
  • Request restriction of processing in certain circumstances.
  • Withdraw consent where processing is based on consent.
  • Request information about how your data is processed.

To exercise a relevant privacy right, contact us using the details below.

11. Contact

Vellora
427 Saint Richard's Road
Deal, England
CT14 9LH
United Kingdom

Email: support@vellora.co.uk
Telephone: +44 78 3598 6571

12. Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes in our services, legal requirements or how we process personal information.

The latest version will be published on our website.